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What material are your products made from?We use 1.6mm and 3.0mm cold rolled sheet steel and 2.5mm corten steel depending on the finish selected and the size of the piece. Corten® is a copper chromium alloy steel, which is designed to rust quickly to provide a layer of protection.
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Do you cater for gifts and gift vouchers?Gifts - Please notify us in the comments if this item is a gift you would like sent directly to the recipient and if you would like to include a personal message. We will not include order or pricing information with the shipment. Gift Vouchers - Gift vouchers are available for purchase in specified amounts. Gift vouchers will be sent directly to the email you have provided. If you are unable to locate your voucher, please contact us at cole@rusticart.co.nz. Gift vouchers expire 1 year after date of issue.
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What are your lead and shipping times?Please note that all of our artwork is made to order and the size and complexity of the piece will determine the lead time. If you want to make sure your order will be received in time for a special occasion, such as a birthday etc., please contact us prior to placing the order for confirmation. Once your order is shipped, we will email you track and trace information for you to monitor.
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Do you ship overseas?Yes we are able to ship anywhere in the world. Shipping prices will be calculated at checkout. Please note that due to the Covid-19 pandemic there may be shipping delays.
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Can you ship to multiple addresses?Yes definitely. In order to facilitate this, please place a separate order for each separate shipping address. Shipping fees will apply for each shipping address.
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How is artwork installed?Art can be hung using screws, nails or hooks (not included), liquid nails, 3M Picture Hanging strips (indoor use only) or external foam tape. If you require holes to be drilled into your artwork please advise this on checkout.
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How do I become a wholesaler / retailer?Please email cole@southernrusticart.co.nz to express your interest in applying to be a wholesaler/retailer and to discuss a discounted rate.
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